Shipping Methods

We Offer a Selection of shipping methods 

UK 3-5 WORKING DAYS
£4.00

UK NEXT DAY (Mon - Thurs before 12pm)
£7.97

REST OF THE WORLD
£25

*Subject to Change depending on order total

UK FREE DELIVERY

on all orders over £60 use the code FREE60

Easy Returns & Exchanges

Returns Policy

We want you to be 100% satisfied with your order. However, we understand that this is not always the case. We therefore want to make the return process as easy as possible. If you have to return a product please do so within 14 days of receiving your product and make sure to enclose original packing slip. Refunds will be credited to the original card used for payment. This only applies to By Caprice Home products. 

We only offer exchanges on By Caprice Lingerie for certain products - Bras, Bralettes and Bikini Tops 

Under no circumstances will we accept any returns on items unless faulty and will not accept any returns for underwear garments including, knickers, thongs briefs, bodies bikini bottoms or swimsuits for hygiene reasons. In the interest of hygiene, we may refuse returns where it is obvious that this advice has not been followed.

If returns are rejected there will be no liability on the part of the company for refund of the cost of the goods or postage.

We DO NOT take any responsibility or refund for the delivery cost of return, it is payable by the customer.

Returns will only be accepted if:

  • Items have not been worn or washed and returned in their original condition
  • The products still have their original By Caprice tags on them and remain with the original packaging and packaging slip
  • The return slip MUST be filled out with ALL the correct details filled out and returned with/inside your package – if not returns may not be accepted
  • The order package MUST be brought directly from our E – commerce website ‘gobycaprice.com’, we will NOT accept any other By Caprice items that have been brought from our stockists website.

You will receive your refund with in 5-10 days of By Caprice receiving your returns parcel.

To return items follow these simple steps:

  1. Complete the ‘Return Form’ listing all relevant details asked for
  2. Include original packing slip.
  3. Pack and seal your return securely, in original packaging including this form. You MUST ship via Royal Mail. No other couriers will be accepted. We recommend shipping your return with tracking as we are not responsible for any packages lost in transit.
  4. Once we receive your return, we will send you a confirmation email. Please allow 5 -10 days from your shipping date for your account to be credited.

We are not liable for any packages or items that are lost or damaged during the return transit, we advise you to send your return package on tracked delivery.

All returns MUST BE sent via ROYAL MAIL to:

By Caprice

P.O Box 58063

London

W10 9BX

ABEILLE BABY RETURNS POLICY:

Please notify us first of your return via email hello@gobycaprice.com

We will then respond with in 24 hours and organise to issue a refund (after the good have been received)

We are delighted to provide full refunds for all purchases returned within 14 days of purchase, as long as items are in their original packaging & condition.

Please return your item(s) to:

Returns Department
Abeille Limited
14, Peppersgate, 
Lower Beeding, 
West Sussex, 
RH13 6ND

You must include:

  1. Your Go By Caprice order number
  2. Stating us as the stockist you purchased your item from 
  3. Customer name
  4. Email & telephone contact details

Please ensure you retain proof of postage for your own peace of mind. We cannot be held responsible for postal losses.

Please note that refunds can take up to 14 days to process. If you have not received a credit memo via email, or if you notice the money has not been credited back in to your bank account, then please call our office and one of your sales team will look into this for you.

HIPPYCHICK RETURNS POLICY:

Please notify us first of your return via email hello@gobycaprice.com

We will then respond with in 24 hours and organise to issue a refund (after the good have been received)

If you change your mind you have the right to cancel your purchase contract within 14 days -  providing the goods are in a re-saleable condition. Please download our returns form and include with the items in their original packaging, and send it back to:

You must include:

  1. Your Go By Caprice order number
  2. Stating us as the stockist you purchased your item from 
  3. Customer name
  4. Email & telephone contact details

Returns, Hippychick Limited
1 Roberts Drive
Taunton Road
Bridgwater
Somerset
TA6 6BH
United Kingdom

If your goods are damaged, misdescribed, not fit for purpose or faulty please email returns@hippychick.com to let us know the details. If necessary, we will arrange for the return of the product to us.

When returning items we strongly recommend that you send your items by a recorded service as we will not accept responsibility for parcels lost in transit. We do not pay for return postage if the item is not faulty.